We accept refund/exchange requests on all our pieces within 30 days of you receiving your order (as indicated by your tracking number).
We only ask that the following requirements are met:
- Item/s must not have been worn, washed or altered in any way.
- Item/s must be in original condition with all tags remaining in place.
- Item/s must not be discounted as final sale.
Unfortunately, we cannot accept any returns that do not meet above requirements.
If you meet the above requirements, a refund will be issued to your original method of payment.
ARE RETURNS FREE?
Yes, successful returns come at no extra cost to the customer as we cover the costs of returning the item. You will receive the full amount paid for the item(s) returned, including applicable taxes; however, we do not refund any shipping charges from your original order. Returns are handled on a case-by-case basis and our customer service support team will happily work with you to return the item/s.
WHAT IF MY RETURN GETS LOST?
BAD® North America cannot be held liable for the loss of garments being returned. We will provide you with a return label from a reputable carrier with a tracking number to follow your return.
HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?
After receiving the returned goods we will refund you through the same method you used to pay within 5-7 business days. It may take your financial institution longer to apply the credit to your account.
WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?
While we hope this never happens, if you do receive a damaged garment, or have a manufacturing fault occur, please visit out warranty page HERE.
HOW DO I ORGANIZE A RETURN?
To initiate a return, simply fill out the form below. We will then be in touch with further instructions.